We encourage customers to Contact Us for any issues within 5 days of receiving product.
Build-to-order products are non-cancellable/non-returnable. Such products include but not limited to Cable Assemblies, Flexible Light Pipes, and Educational products.
- Subject to a 25% re-stocking and a 3% Credit Card fee.
- Must be shipped freight pre-paid (unless otherwise instructed) and be adequately packed.
IFO is not responsible for items damaged enroute
- Include the RMA number on the outside package/s.
Any product returned to IFO without written approval and a Return Merchandise
Authorization (RMA) number, will not be accepted.
We do not accept returns for credit of any item that was purchased through our distributor network. Those credits must be arranged through the distributor from which the product was purchased.
For requests for a repair or calibration, please submit the request through the Repairs & Calibrations Form.
Contact Us for more information and instructions.