Returns

We encourage customers to Contact Us for any issues within 5 days of receiving product.

• Build-to-order products are non-cancellable/non-returnable. Such products include but not limited to Cable Assemblies, Flexible Light Pipes, and Educational products.

• Subject to a 25% re-stocking and a 3% Credit Card fee.
• Must be shipped freight pre-paid (unless otherwise instructed) and be adequately packed. IFO is not responsible for items damaged enroute to IFO
• Include the RMA number on the outside package/s.

• Any product returned to IFO without written approval and a Return Merchandise Authorization (RMA) number, will not be accepted.

• We do not accept returns for credit of any item that was purchased through our distributor network.
• Credits must be arranged through the distributor from which the product was purchased.

For requests for a repair or calibration, please submit the request through the Repairs & Calibrations Page.

For all other return requests, please Contact Us for more information and instructions.